Frequently Asked Questions
Everything you need to know about your luxury shopping experience at Deliberti.
Are all products on Deliberti authentic?
Yes, we guarantee that all items sold on our platform are 100% authentic and sourced directly from authorized luxury brand partners and designers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure bank transfers for international orders.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days, while express delivery takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order value.
What is your return policy?
You can return any item within 14 days of delivery, provided it is in its original condition with all security tags and packaging intact.
Do I have to pay import duties and taxes?
For orders within the EU, taxes are included. For international orders outside the EU, duties and taxes may be applied by your local customs office and are the responsibility of the customer.
How can I track my order status?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.